FAQ

I placed an order. When will I receive an email confirmation?

As soon as your order is placed, you should receive an email confirmation. Be sure to check your promotional inbox or spam folder! If for some reason, you did not receive an email, contact us at hello@sniffandbark.com.co 

 

I placed an order. How long does it take to process my order? 

Once you place your order, please allow 3-5 business days for your order to be engraved and shipped out.

 

Does Sniff & Bark ship internationally?

We ship worldwide and we offer free shipping with no minimum purchase requirement. We want to include pups from all over the world ;)

 

How long does it take for my orders to be delivered? 

Since we offer worldwide free shipping, delivery time can vary depending on the country you order from. Most countries will take 12-21 business days for the item to be delivered, other countries might be longer. Thank you so much for your patience! 

Due to the recent outbreak of COVID-19, we are taking extra precautions to make sure that our products are shipped and monitored through proper channels.
With that said, we will be expecting longer delivery time and higher freight cost. But don’t worry, we will still be offering free shipping as usual.
We hope everybody is doing well and we encourage all of you to practice social distancing!

Thanks again for being in the cool dog club.

 

Will I be charged for import tax or customs charge?

There is normally no import tax or customs charge. However, in some rare cases where orders are being charged, customers are responsible for any import tax or customs charge incurred.

 

Where can I find tracking info for my order? 

You can track your order here or at the bottom of our website where it says "Track Your Order". Your tracking code will be in the shipping confirmation email. Tracking info will generate 5-10 days after an item has been shipped. 

 

How can I cancel or make a change to an order? 

Please contact hello@sniffandbark.com.co immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been engraved or shipped. The refund will be made in your original purchase method.