FAQ

I placed an order. When will I receive an email confirmation?

As soon as your order is placed, you should receive an email confirmation. If for some reason, you did not receive an email, contact us at hello@sniffandbark.com.co

I placed an order. How long does it take to process my order? 

Once you place your order, please allow 3-5 business days for your order to be processed.

How long does it take for my orders to be delivered?

Since we offer worldwide free shipping, delivery time can vary depending on the country you order from. Most countries will take 12-21 business days for the item to be delivered, other countries might be longer. Thank you so much for your patience!

Where can I find tracking info for my order? 

You can track your order here or at the bottom of our website where it says "Track Your Order". Your tracking code will be in the shipping confirmation email.

How can I cancel or make a change to an order? 

Please contact hello@sniffandbark.com.co immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been shipped. The refund will be made in store credits only.