Shipping Information

A quick word from our team 🐶

Thank you so much for supporting our small business. It means more than you know!

If your order is taking an extremely long time to reach you, please contact us at and our team will work towards the best solution for you based on your latest tracking information. 

Once an order is placed, it will generally take 3-5 business days to have it processed and engraved. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 15 business days (excluding weekends and statutory holidays).

Please note that while our company is based in Vancouver, our products ship from our warehouse in China, therefore delivery time is based largely on local postal services once they arrive at their destination country.

Location Shipping Times
USA 10 - 15 business days
UK 5 - 13 business days
EU 10 - 20 business days
Canada 15 - 20 business days
Australia 10 - 15 business days
Singapore 5 - 10 business days

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.