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Absolutely! We are 100% committed to making you happy. While we make every effort to ensure your article arrives in perfect condition, sometimes things can happen.
If you are unhappy with the products you received, please reach out to us at hello@sniffandbark.com.co
We will do our best to take care of you!
Please note that all engraved items are final sale and not eligible for returns or exchanges.
We also do not accept returns or exchanges based on design preferences.
For all other items/reasons, just email us at hello@sniffandbark.com.co with your reason for returning within 100 days from receiving your order.
Eligible returns will be refunded to your original payment method!
If your item doesn’t fit perfectly, reach out to us at hello@sniffandbark.com.co.
We’re here to help you find the right size. If the fit still isn’t right, we’ll send you a new size at no extra cost!
Note that for our harnesses, the neck adjustable area can go through the elastic band for a much tighter fit, and the waist area can be extended all the way to the end as well!
If you discover a fault with the article(s) you have received, please email us right away at hello@sniffandbark.com.co with images of the defect. We will send a new one to you right away!