General
-
Our collars are specifically made for dogs since they are made with metal buckles to ensure durability and security for dogs when used together with a leash. Many cats can still fit into our smaller collars but please note that the collars are non-breakaway and some cat owners may find our collars heavier than conventional cat collars.
-
Unfortunately we are unable to fulfill special order requests as all the products are sold as shown on our website.
-
To clean your Sniff & Bark products, we generally recommend hand washing them with cold water and gentler detergent or soap. You can also spot clean if necessary.
-
Yes! We started to offer flowe and bow tie attachements separetely for some of our designs. You can find them here.
Orders
-
As soon as your order is placed, you should receive an email confirmation. Be sure to check your promotional inbox or spam folder! If for some reason, you did not receive an email, contact us at hello@sniffandbark.com.co
-
You should receive your shipping confirmation email after your parcel is processed and shipped out!
It generally takes 1-3 business days for your order to be prepared, engraved and shipped out.
If you did not receive your confirmation, please make sure to also check your promotions or spam folder!
-
If you need to make changes to you order, please email us at hello@sniffandbark.com.co immediately after the order is placed.
We will only be able to allow customers to cancel/edit orders if they reach out within 30 minutes of their purchase.
After 30 minutes, your order will be processed through our system and we will not be able to make changes to the order for you. T
hank you for your understanding!
-
Please contact hello@sniffandbark.com.co immediately within 30 minutes of your purchase should you wish to cancel your order.
We will not be able to cancel orders once they have been processed and engraved.
When we confirm your cancellation requests, the refund will be made in your original purchase method.
Shipping & Delivery
-
Once an order is placed, it will take 2-4 business days to have it processed and engraved.
Orders within the United States and Canada should arrive within 3-8 business days.
Internatinal Shipping should take around 8-30 business days depending where you are located. -
United States
Generally it will take 2-8 business days for a parcel to be delivered.
We offer free shipping for all orders over $75 USD.
For orders below $75 USD, there will be a flat-rate shipping fee of $5.99 USD.Canada
It will generally take 2-8 business days for a parcel to be delivered.
We offer free shipping for all orders over $75 CAD.
For orders below $75 CAD -
British Columbia: $4.99 CAD
Rest of Canada: $5.99 CADAustralia
We offer free shipping for all orders over $150 AUD.
Orders below $150 AUD has a flat rate of $15 AUD. It is shipped by APC Priority and the average shipping time is 12-19 days.
International
We offer shipping to most countries excluding EU and a few remote areas. International shipping has a flat rate of $15 USD.
The average shipping time varies depending on the location. It is generally 12-30 days.
-
United States
We offer free shipping for all orders over $75 USD.
For orders below $75 USD, there will be a flat-rate shipping fee of $5.99 USD.Canada
We offer free shipping for all orders over $75 CAD.
For orders below $75 CAD -
British Columbia: $4.99 CAD
Rest of Canada: $5.99 CADAustralia
We offer free shipping for all orders over $150 AUD.
Orders below $150 AUD has a flat rate of $15 AUD. It is shipped by APC Priority and the average shipping time is 12-19 days.
International
We offer shipping to most countries excluding EU and a few remote areas. International shipping has a flat rate of $15 USD.
The average shipping time varies depending on the location. It is generally 12-30 days.
-
You can track your order here.
Your tracking code will be in the shipping confirmation email. Tracking info will generate a few days after an item has been shipped!