General
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Our collars are specifically made for dogs since they are made with metal buckles to ensure durability and security for dogs when used together with a leash. Many cats can still fit into our smaller collars but please note that the collars are non-breakaway and some cat owners may find our collars heavier than conventional cat collars.
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Unfortunately we are unable to fulfill special order requests as all the products are sold as shown on our website.
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To clean your Sniff & Bark products, we generally recommend hand washing them with cold water and gentler detergent or soap. You can also spot clean if necessary.
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Yes! We started to offer flower and bow tie attachements separately for some of our designs. You can find them here.
Orders
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As soon as your order is placed, you should receive an email confirmation. Be sure to check your promotional inbox or spam folder! If for some reason, you did not receive an email, contact us at hello@sniffandbark.com.co
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You should receive your shipping confirmation email after your parcel is processed and shipped out!
It generally takes 2-4 business days for your order to be prepared, engraved and shipped out.
If you did not receive your confirmation, please make sure to also check your promotions or spam folder!
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Typically, we can't tweak orders once they're in. If it's crucial, shoot us an email at hello@sniffandbark.com.co, and we'll do our best to help you out.
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Typically, we can't cancel orders once they're in. If it's crucial, shoot us an email at hello@sniffandbark.com.co, and we'll do our best to help you out.
Shipping & Delivery
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At Sniff & Bark, we believe in delivering more than just products—we're sending a piece of joy straight to your doorstep. Once you've placed your order, our dedicated team puts heart and care into every step of the process. ✨
Processing Time:
Your order is not just a transaction; it's a promise. We take 2-4 business days to meticulously pack and process it, ensuring that each item is handled with the utmost attention to detail.
If there's engraving involved, please allow an additional 1-2 business days. It's our way of adding a personal touch to your special purchase. 💛
Shipping Estimates:
For orders within the United States or Canada, anticipate your package within 2-8 business days after it is processed.
International Shipping:
For our global customers, we appreciate your patience as international shipping may take around 8-30 business days. The exact timing depends on your location, but rest assured, the same care and attention go into every package, no matter the destination.
🐶 Thank you for being part of the Sniff & Bark family!
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United States
Generally it will take 2-8 business days for a package to be delivered.
We offer free shipping for all orders over $75 USD.
For orders below $75 USD, there will be a flat-rate shipping fee of $6.99 USD.-----
Canada
It will generally take 3-8 business days for a parcel to be delivered.
We offer free shipping for all orders over $100 CAD.
For orders below $100 CAD, there will be a flat-rate shipping fee of $10 CAD.-----
Australia
We offer free shipping for all orders over $233 AUD.
Orders below $233 AUD has a flat rate of $24 AUD. It is shipped by APC Priority and the average shipping time is 8-22 days.
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International
We offer shipping to most countries and have finally reopened shipping to the EU and UK!
We offer free shipping for all orders over $100 USD.
Orders below $100 USD has a flat rate of $9.99 USD.
The average shipping time varies depending on the location. It is generally 8-30 days.
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United States
We offer free shipping for all orders over $75 USD.
For orders below $75 USD, there will be a flat-rate shipping fee of $6.99 USD.-----
Canada
We offer free shipping for all orders over $100 CAD.
For orders below $100 CAD, there will be a flat-rate shipping fee of $10 CAD.-----
Australia
We offer free shipping for all orders over $233 AUD.
Orders below $233 AUD has a flat rate of $24 AUD. It is shipped by APC Priority and the average shipping time is 8-22 days.
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International
We offer free shipping for all orders over $100 USD.
Orders below $100 USD has a flat rate of $9.99 USD.
We offer shipping to most countries and have finally re-opened our shipping to the EU and the UK!
The average shipping time varies depending on the location. It is generally 8-30 days.
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You can track your order here.
Your tracking code will be in the shipping confirmation email. Tracking info will generate a few days after an item has been shipped!