If you discover a fault with the article(s) you have received, please email us right away at hello@sniffandbark.com.co with images of the defect. We will work with you to guarantee your satisfaction.

If you would like to make an exchange request, please email us and our team will be able to assess your case. Please note that we will not be accepting exchanges if your collar has been engraved.

Should you wish to return your item(s), please kindly email us with the reason of return, within 14 days from receiving your order. If items are eligible for returns, refunds will be made in the form of your original payment methods.

Customers are responsible for all fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.