Returns + Exchanges

Does Sniff & Bark guarantee its products? 

Absolutely! We are 100% committed to making you happy. While we make every effort to ensure your article arrives in perfect condition, sometimes things could happen. If you discover a fault with the article(s) you have received, please take pictures of the defect and contact us right away at hello@sniffandbark.com.co We will work with you to guarantee your satisfaction. 

Should you wish to return your item(s), please kindly email us with the reason of return, within 14 days from receiving your order. Please note that we will not be accepting exchanges if your collar has been engraved. 

If items are eligible for returns, refunds will be made in the form of your original payment methods. 

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.