We all worry about the service and quality when purchasing items online. I can assure you the quality and service is absolutely wonderful here! I purchased two bow tie collars with matching leashes and am utterly stunned at their appearance. WOW! My dogs are the most handsome dogs in town... and they know it! I have absolutely no hesitation in recommending this company / products. Perfectly made with my dogs names and my phone number beautifully engraved on the collars. The bow is detachable (mine wear theirs all the time). The leashes smartly match. Definitely purchasing again!!